Last Updated Apr 29, 2022

Returns & refunds

Returns
We have a no questions asked 14-day return policy, which means you have 14 days after receiving your item to request a return. You are responsible for the cost of the return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@dreamercycling.cc. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@dreamercycling.cc.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item.


Exceptions / non-returnable items
 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to request a return for the item(s) you purchased, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We strive to refund you within 14 working days.

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Smart shipping
No warehouse, less impact: As much as possible, we try to ship directly from the maker to you, without intermediaries. This way we minimize the impact on the environment.
Easy returns
Not right? No problem: Along with our brand and shop partners, we strive for a simple return experience. Conditions are always listed for every product.
Hand-picked gear
Only the right gear: Cycling and overconsumption don’t belong together. We keep our assortment small by testing every product and listing only what works.
Support your locals
Nothing wrong with Goliath, but cycling culture is built by an army of Davids. We research the best independent brands, shops and makers and bring them to you on our platform.